Uga Residence

Fair
Traveller Type:
  : Uga residence themselves are a charming little place to stay with a real europe vibe about them. We had the suite which was lovely inside.
  : We treated ourselves to a one night stay in this lovely place so were barely there, as we were also out and about looking at attractions. However, time we were in our room was always plagued by some problem.We had 3 fuses blow on 3 seperste occaions. We returned later in the evening and the AC did not work. We has to call someone to fix this at midnight as it was still 28 degrees even at night.Then the internet went down and we could not watch the television or connect on our phones. Given we had a limited amount of time in this gorgeous suite, we could not even enjoy it as there were always problems.Also I tried to enquire about booking a private tour of Colombo and never recieved a reply or help with this.We also booked a car to take us out in the evening for 8pm, the hotel had called a booked a table for us. However again the car we asker to be arranged was not, we were then late and our table had been given away. For such a lovely place and the amount we paid, I expected better service.

Very Good
Traveller Type: Traveling as Couple
  : lovely original old house made into a luxurious hotel very well converted and elegant a real oasis in a hectic city
  : very slow service . lots of different levels to negotiate round the pool . rooms rather dark with no view

Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Family with Young Children
  : location
  : room not comfortable, bed , no view ,bad smell in toilet, No reception in hotel, very late in service food, so late for any order .

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : lovely comfortable stay enormous room excellent show best passionfruit daiquiri I have ever had nice big supermarket near - Aprico or something? - hard to find in SLcook food market/restaurant area on the street
  : courtyard area could be cleaner - prevent pigeons and crows from bathing in the sides of the pool pleasebreakfast really didnt work for me - we were presented with a menu which had prices on and no guidance on how to order? did we pay? did we order one thing? do we order one of each? i then asked for croissant and bagel but both were enormous so I generated wasted. i assumed they wouldbe small. Breakfast set up needs some work. food was good though

Wonderful
Traveller Type: Family with Young Children
  : Food and the room was quite spacious.
  : Maybe add a pool table at the bar

Good
Traveller Type: Traveling as Couple
  : staff is very welcoming
  : the food selection and charging pots